How Baseline texts your players.

How clients opt in

Clients opt in themselves, on their coach's booking page. When they book, they can tick an optional, unchecked box that says what Baseline will text, how often, that message and data rates may apply, and how to get help or stop, with links to the SMS terms and Privacy Policy. Baseline then texts a one-time code to their number, and they have opted in only once they type it in. A coach cannot opt anyone in, and Baseline never texts a number to ask. See the opt-in steps, with screenshots.

What gets sent

Reminders before a session, asking the client to confirm, notices when it is moved or cancelled, a confirmation when the coach accepts their booking, and payment links for the lesson fee. Clients may reply YES to confirm they are coming, and any other reply is passed on to their coach.

How often

Typically one to three messages per scheduled session. Clients only hear about lessons they are booked for.

To stop receiving texts

Reply STOP to any message and that number will not be texted again. Reply START to resume. Clients can also ask their coach to turn reminders off.

For help

Reply HELP to any message, or email [email protected].

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Full terms in the Terms & Conditions and the Privacy Policy.